Your information

Privacy Policy

Last updated: 23 August 2026

Who is responsible

LuxClean London is the trading name used by Krasimir Tsvyatkov Mitev, an independent cleaner / sole trader. Contact address: 58 Norlington Road, London, E10 6JZ, United Kingdom. Email: pepedjino48@gmail.com.

Information we collect

When you contact us, we may collect your name, email address, telephone number if provided, postcode or address, requested service, preferred date and details needed to respond to your enquiry and arrange a booking.

How we use it

We use this information to respond to enquiries, check service availability, communicate about bookings, provide services and keep appropriate business records. We do not sell personal information.

Legal basis and sharing

We use information where it is necessary to respond to your request, take steps toward a booking, perform an agreed service, comply with legal obligations or pursue legitimate business administration. Information may be processed by Shopify as the website platform and by email or other service providers used to communicate with you. We only share information where needed for the stated purpose, required by law or authorised by you.

Retention and security

We keep information only for as long as reasonably needed for the enquiry, booking, legal or accounting records, then delete or securely dispose of it where appropriate. We take reasonable steps to protect information, but no internet transmission is completely risk-free.

Your rights

Subject to legal limits, you may ask for access to, correction or deletion of your personal information, or object to or restrict certain processing. Contact us by email first. You can also complain to the UK Information Commissioner’s Office.

Cookies

Shopify may use essential cookies and similar technologies needed to operate the storefront, keep it secure and remember necessary settings. The website does not currently use a separate marketing or analytics programme described in this policy.