Правила за повелителност

LuxClean London — Privacy Policy

Last updated: 24 August 2026

This policy explains what personal data LuxClean London collects,
why, and how it is used when you book a cleaning service through
this website.

Data controller
Krasimir Tsvyatkov Mitev, trading as LuxClean London
58 Norlington Road, London, E10 6JZ, United Kingdom
Email: pepedjino48@gmail.com
Phone: +359 88 898 8772

What data we collect
- Contact details: name, email address, phone number.
- Booking details: property address, access instructions, type and
  scope of cleaning service requested, appointment date and time.
- Payment information — processed directly by our payment provider
  (Shopify Payments); we do not store card details.
- Technical data about site visits (cookies, IP address, device),
  used for analytics and to improve the website.

Why we collect it
- To confirm, schedule, and carry out your booked cleaning service.
- To communicate with you about your booking (confirmations,
  rescheduling, follow-up).
- To handle payments, deposits, and refunds.
- To respond to complaints or enquiries.
- For marketing communications — only if you have given explicit
  consent; you may unsubscribe at any time.

How long we keep it
We retain your personal data only for as long as necessary to
provide the service, handle any related enquiries or disputes, and
comply with legal or accounting obligations, after which it is
deleted or anonymised.

Sharing with third parties
We do not sell your personal data. We share data only where
necessary to operate the business — for example with our payment
processor (Shopify Payments), website host (Shopify), or email
provider.

Your rights
Under the UK GDPR and the Data Protection Act 2018, you have the
right to access, correct, delete, and request a copy of your
personal data. To exercise these rights, email us at
pepedjino48@gmail.com.

You also have the right to lodge a complaint with the Information
Commissioner's Office (ICO) if you believe your data has been
handled unlawfully.

Contact
Krasimir Tsvyatkov Mitev
Trading as LuxClean London
58 Norlington Road, London, E10 6JZ, United Kingdom
Email: pepedjino48@gmail.com