Terms of Service

Last updated: 23 August 2026

These Terms of Service apply to cleaning services provided under the trading name LuxClean London by an independent sole trader.

By booking a cleaning service through this website, you agree to these Terms of Service.

1. Service Provider

The cleaning services are provided by:

Krasimir Tsvyatkov Mitev
Trading as LuxClean London
58 Norlington Road
London
E10 6JZ
United Kingdom

LuxClean London is a trading name used by an independent cleaning service provider and is not presented as a limited company.

2. Services

LuxClean London provides professional cleaning services, including:

• Deep Cleaning – £149 per hour

• Window Cleaning – £99 per hour

Additional cleaning services may be offered where agreed separately.

The exact scope of each service may depend on the size, condition and accessibility of the property and on any specific requirements agreed before the work begins.

3. Bookings

Bookings are subject to availability.

A booking is considered confirmed once the customer receives confirmation of the booking and, where payment is required in advance, the required payment has been successfully received.

Customers must provide accurate information regarding:

• the property address;

• the type of cleaning required;

• the condition and approximate size of the property;

• access arrangements; and

• any circumstances that may materially affect the work.

LuxClean London may refuse or reschedule a booking where the work cannot reasonably or safely be carried out.

4. Pricing

The current standard hourly rates are:

Deep Cleaning: £149 per hour

Window Cleaning: £99 per hour

Unless a fixed price has been expressly agreed in writing, the final price will depend on the actual amount of time required to complete the agreed work.

Where possible, an estimated duration may be provided before the service begins. Any estimate is indicative only unless expressly confirmed as a fixed quotation.

Any additional work requested by the customer may result in additional charges at the applicable hourly rate.

5. Payment

Payment may be required at the time of booking or at another time agreed with the customer.

Available payment methods will be displayed during the booking or payment process.

All charges will be clearly shown before payment is completed.

VAT will only be charged where legally applicable.

6. Access to the Property

The customer is responsible for ensuring that safe and reasonable access to the property is available at the agreed date and time.

The customer should ensure that any necessary keys, access codes, parking instructions or other access arrangements have been provided in advance.

If access cannot be obtained at the agreed time, the booking may need to be cancelled or rescheduled and a cancellation charge may apply where permitted under the Cancellation & Refund Policy and applicable law.

7. Customer Responsibilities

The customer agrees to:

• provide accurate information about the property;

• provide a reasonably safe working environment;

• disclose any known hazards before the cleaning begins;

• identify fragile, valuable or sensitive items;

• provide any special instructions before work begins;

• secure cash, jewellery, important documents and other high-value personal belongings.

The customer should also disclose any surfaces, materials or items that require specialist cleaning methods.

8. Standard of Service

All cleaning services will be carried out with reasonable care and skill.

Reasonable efforts will be made to achieve a professional cleaning result within the time booked and taking into account the condition of the property.

Certain stains, marks, deposits, damage or deterioration may not be fully removable through ordinary cleaning.

No guarantee is made that every stain, mark or permanent defect can be removed.

9. Damage and Pre-Existing Conditions

Customers should notify LuxClean London of any particularly fragile, damaged or valuable items before the service begins.

LuxClean London is not responsible for damage that:

• existed before the cleaning service;

• results from normal wear and tear;

• results from defective, unstable or deteriorated surfaces or items;

• results from incorrect information or instructions supplied by the customer; or

• could not reasonably have been identified before the work began.

Nothing in these Terms excludes or limits liability where doing so would be unlawful under applicable consumer law.

If the customer believes damage has occurred during the cleaning service, they should contact LuxClean London as soon as reasonably possible and provide photographs and relevant information.

10. Cancellations and Rescheduling

Customers may cancel or request to reschedule a booking by contacting LuxClean London using the contact details provided on the website.

For bookings made online, by telephone or otherwise at a distance, customers may have statutory cancellation rights under UK consumer law.

Where the customer expressly requests that the cleaning service begins during an applicable statutory cancellation period, the customer may be required to pay for services already supplied before cancellation, to the extent permitted by law.

Any additional cancellation or rescheduling conditions will be stated in the separate Cancellation & Refund Policy.

Nothing in that policy will affect the customer's statutory rights.

11. Delays

Every reasonable effort will be made to arrive at the agreed time.

Occasional delays may occur due to traffic, weather, earlier appointments, access problems or other circumstances outside reasonable control.

Where a significant delay occurs, the customer will be contacted where reasonably possible.

12. Health and Safety

LuxClean London may refuse to carry out work where conditions are considered unsafe or where performing the requested service could create an unreasonable risk of injury or property damage.

This may include, without limitation:

• unsafe electrical installations;

• hazardous substances;

• unsafe access at height;

• structural hazards;

• aggressive animals; or

• other unsafe working conditions.

Specialist work requiring licences, specialist certification or equipment outside the normal cleaning service is not included unless expressly agreed.

13. Complaints

If you are dissatisfied with a service, please contact LuxClean London as soon as reasonably possible.

Please provide:

• your booking details;

• a description of the issue; and

• photographs where relevant.

LuxClean London will review the complaint and, where appropriate, seek a reasonable resolution.

14. Statutory Rights

Nothing in these Terms affects your statutory rights as a consumer.

Services will be provided in accordance with applicable UK consumer protection law, including the requirement to perform services with reasonable care and skill.

15. Website Information

Reasonable efforts are made to ensure that prices, descriptions and other information displayed on the website are accurate.

Obvious errors may be corrected where identified.

Any material change affecting an existing confirmed booking will be communicated to the customer.

16. Privacy

Personal information provided in connection with bookings and services will be handled in accordance with the website's Privacy Policy and applicable data protection law.

17. Governing Law

These Terms are governed by the laws of England and Wales.

Nothing in this clause removes any mandatory consumer rights regarding jurisdiction or applicable law.

18. Changes to These Terms

These Terms may be updated from time to time.

The version applicable to a booking will normally be the version published at the time the booking is made, unless a change is required by law.

19. Contact

For questions regarding these Terms of Service, bookings or cleaning services, please use the contact details provided on the LuxClean London website.

Service Provider: Krasimir Tsvyatkov Mitev
Trading as: LuxClean London
Address: 58 Norlington Road, London, E10 6JZ, United Kingdom