Service Area & Booking Policy

Last updated: August 2026

LuxClean London provides professional in-person cleaning services across London and selected surrounding areas.

No physical products are shipped. All services are carried out at the customer's property.

1. Service Area

Services are currently available across London and selected locations within the M25.

If you are unsure whether your address is covered, please contact us before making a booking.

Bookings outside the standard service area may be accepted depending on availability.

2. Booking Confirmation

A booking is confirmed once:

• the requested service has been agreed;

• the property address has been provided;

• the date and time have been confirmed; and

• any required payment has been received.

Bookings are subject to availability.

3. Scheduling & Arrival

A suitable date and time will be agreed with the customer before the appointment.

Every reasonable effort will be made to arrive at the agreed time.

Occasional delays may occur because of traffic, transport disruption, previous appointments or other circumstances outside reasonable control.

If a significant delay occurs, the customer will be informed as soon as reasonably possible.

4. Minimum Booking

For Deep Cleaning, a minimum booking of 3 hours is recommended due to the nature and scope of the service.

The standard rate is:

Deep Cleaning – £149 per hour

For Window Cleaning, the standard rate is:

Window Cleaning – £99 per hour

The total price will depend on the actual time required to complete the agreed work.

5. Travel

No additional travel charge normally applies within the standard service area.

For locations outside the standard service area, an additional travel charge may apply.

Any additional travel charge will be communicated and agreed before the booking is confirmed.

6. Property Access

The customer is responsible for ensuring that the property can be accessed safely at the agreed time.

Please provide any relevant:

• access instructions;

• entry codes;

• parking information;

• key arrangements; or

• other important information before the appointment.

Failure to provide access may result in the appointment being cancelled or rescheduled in accordance with the Refund & Cancellation Policy.

7. Changes to a Booking

If you need to change the date, time or details of your booking, please contact LuxClean London as soon as possible.

Changes are subject to availability.

8. Contact

To check availability, make a booking or ask whether your location is covered, please use the contact details provided on the LuxClean London website.

Service Provider: Krasimir Tsvyatkov Mitev
Trading as: LuxClean London
Service Address: 58 Norlington Road, London, E10 6JZ, United Kingdom